Frequently Asked Questions

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  • How do I apply for a Right-of-Way or Utility Permit?

    To apply for a Right-of-Way permit, please visit the Citizen Access Portal or visit the the Right-of-Way Permitting webpage.

  • How do I report a road sign issue?

    You can report downed road signs, graffiti, or other sign-related issues by visiting our Clay Connected app.

  • How do I report a traffic signal issue?

    You can report issues for traffic signals, school crossing beacons, and pedestrian crossing signs by visiting our Clay Connected app. For more information, visit the Traffic Operations webpage or call 904-541-5280.

  • How do I report illegal stormwater discharge?

    To report illegal stormwater discharge, please visit our Clay Connected app.

  • How do I report road striping conditions issue?

    The county has ongoing road projects, including road striping, throughout the year. You can report a road striping condition issue to our staff by making a request to our Clay Connected app.

  • If my street needs to be restriped or repaved who do I contact?

    Please put in a request at our Clay Connected app.


  • Where can find information on road resurfacing projects?

    Road resurfacing projects are ranked from 0 to 100 with the lower score indicating a severe issue with the road.  

    The Board of County Commissioners approves a budget for resurfacing.  

    All road requests for resurfacing are evaluated for priority in our resurfacing program. Due to limited funding, it may be several years before a road enters the program. In the meantime, we maintain as necessary. To check a particular road's status or report an issue, visit our Clay Connected app.


  • Who can I contact about getting speed bumps in my neighborhood?

    There is a process in place to install traffic calming measures on neighborhood roads. You can make a request to learn more about that process by visiting our Clay Connected app.


  • Who do I contact about getting my dirt road paved?

    There are 225 miles of dirt roads that are maintained by the County. The County has limited funding for dirt road paving projects. Evaluation criteria was developed to rank the paving candidates. Ten criteria were developed to rank the projects: 

    • Average Annual Maintenance Costs 
    • Right of way width  
    • Minimum Graded width  
    • Average Daily Traffic  
    • Drainage Issues  
    • Public School Bus Routes 
    • Public Facilities; Service Request Frequency 
    • Paving Difficulty 
    • Construction Cost 
    • Number of Driveways per mile 

    The categories are weighted by importance with the high total score being the top candidate. To bring a road to our attention and inquire about a particular road's status, you can make a request by visiting our Clay Connected app.